Academy Leasing Limited recognise that our customers are the most valuable asset we have, and as such we take great care to ensure that our customers, both existing and new, are treated fairly when dealing with us.

Building a great reputation takes years, and we recognise that without our valued customers, we would not have the excellent reputation that we enjoy today.

The Financial Conduct Authority (FCA) has outlined six key themes which are central to the TCF initiative:

  1. Consumers should be confident that they are dealing with firms where treating customers fairly is embedded in the corporate culture
  2. Services marketed and sold are done so with the aim that they meet the needs of the client and are packaged accordingly
  3. Consumers should be provided with clear information and kept appropriately informed before, during and after the service provision
  4. Where advice is provided, it takes into account a clients’ individual circumstances
  5. The service provided is of an acceptable standard
  6. Customers do not face unreasonable barriers to make a complaint

We pride ourselves on adhering to the FCA Principles set out above, and ensure that every effort is taken to not only achieve these principles, but to exceed all expectations.

So what is our approach?

All customers are fully qualified to ascertain the suitability of their chosen product.

We ensure that all clients have a dedicated account manager that endeavours to understand the needs of the customer.

We keep our customers fully informed in a clear and consistent manner that is not misleading.

Customers are informed of all risks associated with the products that we offer.

If we become aware of a conflict of interest, customers are informed at the earliest opportunity.

All of our staff are fully trained to an industry standard. This ensures that the information provided to customers is correct and current. In addition, many of our staff also attend industry workshops throughout the year, as well as extensive in house supervision and monitoring.

We believe in total transparency when dealing with our customers, and we incentivise our employees to encourage them to deal with all clients fairly, and to continually find ways to improve our service.
Our policy is in line with the current guidance from the FCA and is in line with the principles of the FCA that “a firm must pay due regard to the interests of its customers and treat them fairly”.